KANIKSU COMMUNITY HEALTH
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Video visits with your provider

Kaniksu Community Health patients can now utilize Telehealth  appointments for medical and behavioral health appointments.  Learn more below.​​
What is Telehealth?
Telehealth is the use of telecommunication technologies (i.e. a phone, computer, handheld device) to evaluate, diagnose and care for patients at a distance for approved medical or behavioral health visits.  Telehealth is appropriate for many primary care and follow-up visits. 
 
Why Telehealth?
Telehealth allows providers to remotely monitor patients, as well as conduct appointments such as routine patient checks, medication refills, and annual wellness visits - all without person-to-person contact. You can do the visit from anywhere that you feel offers you enough privacy, and connectivity (cell reception, wifi, etc).  Telehealth also lets you see your provider while managing your many other responsibilities.
 
How do I pay for Telehealth?
Your visit will be billed to your insurance, just like any other visit.  
How to schedule a Telehealth visit with your provider
  • Call your local clinic and request a telemedicine appointment with your primary care provider
    • Sandpoint Family Medicine, (208) 265-6252
    • Priest River, (208) 448-2321
    • Bonners Ferry, (208) 267-1718
    • Sandpoint Pediatrics, (208) 265-2242
  • All of our Telehealth appointments are held via Doximity.  Below are some helpful instructions for using the program.  When you schedule your first Telehealth appointment, the instructions will also be emailed to you.  ​
How to join your first Dialer Video call
  1. You will receive a text from 882-86 inviting you to a video call.
  2. Click the link in the text message to join the call.
  3. This will bring you to the Doximity app. 
  4. You will get a prompt asking you to "allow camera and microphone." Make sure you allow access to camera and microphone. 
  5. You will be be placed in a virtual waiting room as your wait for your nurse to join the call.
  6. Once this portion of the visit is complete, you will both end the call, and you will receive a second text with a new link.
  7. This link will place you in the virtual waiting room to see your provider.
  8. Once you are done with your provider, you will be transferred to a staff member who will help you schedule further appointments.
If you have never been a participant on a Dialer Video call, refer to these tips to ensure success.
Want to join on your desktop? Instructions here. 
Frequently Asked Questions
What browser do I need to accept a Dialer Video call?
Dialer Video calls are done without downloading a special app and work with the Web Browser on your Smartphone or computer. Here are supported browsers.

I am having trouble connecting to a video call. Any ideas?
Make sure you have a strong Internet connection; video calls can be joined using wifi or cellular data. Still having issues? Check out our tips for good call quality.
 
Can I participate on the video call on my computer?
Dialer Video relies on text message to initiate a conversation. However, with an additional step you can join on your computer. Here's how. 

I am not able to video call because my audio and camera aren’t working, how do I fix this?
In order to join a video call you must enable your camera and microphone. Here's how. 

Why does it try to launch Doximity when I click on the link texted to me? 
As a patient you do NOT need the Doximity application on your phone to use Dialer Video. Please delete it. We understand that doctors can be patients too (and that often you want to do a test drive on your phone "as a patient") but at this time the Doximity app cannot be on your phone if you are connecting to the video call as the recipient of a text invite. 

NOTE:   Using the Doximity Dialer Video feature will use your standard cellular data.
Tips for Good Dialer Video Call Quality
Video calls can be joined using wifi or cellular data. A poor connection on either can lead to a dropped call or inability to connect. Since the invitation to a video call is sent via text, most Dialer Video calls are taken on the phone. Here are some tips to ensure quality calls: 
  • Check browser requirements: Dialer Video works on most modern phones. If in doubt, please check that your browser meets the minimum requirements.
  • Try another network:  Slow to connect? Sometimes switching your connection helps. On your phone, go to settings. If having trouble on cellular, turn on Wifi and try another call. If vice versa, turn off Wifi and try again.
  • Move closer to your router: If your wifi signal is poor, positioning yourself close to your router will likely improve it, or try rebooting your router.
  • Disconnect other devices from your network: Every device connected to your wifi network will take up bandwidth. If your network cannot handle the stress, try disconnecting other devices.
  • Your internet connection is unstable' message: If you receive the following message, 'Your internet connection is unstable', we suggest that you leave the video call and try rejoining to see if that resolves the issue.
If you have any problems with Doximity, please visit https://support.doximity.com/hc/en-us/articles/360047846074-Patient-Frequently-Asked-Questions for more information.  ​​
your patient portal
Waiting on hold makes no sense. Just point and click on your mobile phone or computer to access the KCH Patient Portal to simply and securely message your provider, request appointments, view lab results, and more.

Hours & Locations
All clinic locations are open Monday - Friday, 7:00 am - 5:00 pm (please note that our Bonners Ferry dental clinic is only open Tuesday - Friday)

Bonners Ferry
6615 Comanche Street
Bonners Ferry, ID 83805
Clinic, (208) 267-1718
Clinic Fax, 
(208) 267-9197
Pharmacy Phone (986) 235-0689​
Sandpoint
810 Sixth Ave.
Sandpoint, ID 83864
Family Medicine & Adult Psychiatry, (208) 265-6252
​
Pediatrics & Pediatric Psychiatry, (208) 265-2242
Dental, (208) 265-1415
Pharmacy, (
208) 265-1400
Main Fax (208) 265-8214 
Medical Records Fax (208) 255-5635
Priest River
6509 Hwy 2
Priest River, ID 83856
(208) 448-2321
​(208) 448-1317 fax

Sandpoint Behavioral Health Clinic
1033 Baldy Mountain Road
Sandpoint, ID 83864
(208) 920-5151

Administration
​301 Cedar Street, Suite 206
Sandpoint, ID 83864
(208) 263-7101
(208) 255-4842

Have an urgent healthcare question after hours? A triage nurse is available 24/7 for your healthcare needs by calling (208) 263-7101.
Should a provider consult be necessary, the after hours triage nurse has access to an on-call KCH provider. Language services are available.  Medically trained interpreters are available via phone to assist patients with their healthcare questions.  
Un proveedor o enfermera de triaje está disponible fuera del horario de atención para las necesidades de atención médica. ​Llame al (208) 263-7101. Los servicios de idiomas están disponibles. Intérpretes capacitados médicamente están disponibles por teléfono para ayudar a los pacientes con sus preguntas sobre atención médica.

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Kaniksu Community Health an FTCA Deemed facility.  This health center receives Health and Human Services (HHS) funding and has Federal Public Health Service (PHS) deemed status with respect to certain health or health related claims, including medical/dental/behavioral health malpractice claims, for itself and its covered individuals​.
The Federally Supported Health Centers Assistance Act of 1992 and 1995 granted medical malpractice liability protection through the Federal Tort Claims Act (FTCA) to HRSA-supported health centers. Under the Act, health centers are considered Federal employees and are immune from lawsuits, with the Federal government acting as their primary insurer.  More information is available here: http://www.bphc.hrsa.gov/ftca/about/index.html 
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  • KCH Home
  • About
    • Quality You Can See
    • Community Partnerships
  • Patients
    • FAQ
    • Your Patient Portal
    • Paying for your Care
    • Telehealth
    • Diaper Bank
    • Reach out and Read
    • Notice of Privacy Practices
  • Preventive Care
    • Annual Adult Physical Exams
    • Behavioral Health
    • Breast Cancer
    • Cervical Cancer
    • Colorectal Cancer
    • Diabetes >
      • Resources DD
    • Heart Health
    • Medicare Annual Wellness Visits
    • Oral Health >
      • Oral Health Care for Kids
    • Pneumonia Vaccine
    • Well Child Check >
      • What is a WCC?
      • Dosing Chart
  • Services
    • Family Medicine
    • Pediatrics >
      • Minor Consents
    • Dental
    • Behavioral Health >
      • Counseling >
        • Group Therapy
      • Substance Abuse
      • Psychiatry
      • Case Management & Peer Support
      • Behavioral Health Resources
    • Women's Health >
      • Me.No.Pause.
    • Same Day Clinic
    • Pharmacy
    • Mobile Clinic
    • Patient Assistance
    • Care Management
  • Find a Provider
  • Careers
  • Feedback
    • Testimonials
    • Patient Feedback Form
  • KCH Kids Club